Insurance & Investment Specialist

Insurance & Investment Specialist

Position Summary

We are seeking a detail-oriented and proactive Insurance & Investment Specialist to join our team. In this role, you will work closely with internal team members and advisors to ensure the timely and accurate processing of investment and insurance activities.

You will play a key role in coaching and supporting advisors, helping foster a culture of accountability, collaboration, and high performance. The ideal candidate is organized, solutions-focused, and possesses strong communication skills.

In addition, this position plays an important role in supporting the day-to-day operations of the office, including front desk coordination and administrative functions, helping to create a professional and welcoming experience for clients and visitors.

Key Responsibilities

• Provide day-to-day support to advisors
• Monitor service requests, prioritize tasks, and manage workflow efficiently
• Ensure all activities are completed accurately, on time, and in accordance with quality standards
• Resolve escalated service and support issues related to investments, insurance, and procedures
• Maintain the security of transactions & operations in line with company policies and regulatory standards
• Build and maintain strong relationships with Head Office, Branch Managers/Directors, advisors, and internal teams
• Identify and recommend improvements to internal processes to better support advisors
• Foster a collaborative team environment that supports knowledge sharing and high performance
• Perform additional duties and special projects as required

Office & Administrative Support:

• Act as the first point of contact by greeting clients and visitors in a professional and welcoming manner
• Manage front desk responsibilities, receive, sort, and distribute incoming mail and deliveries
• Maintain a clean, organized, and professional office environment
• Support general administrative and office duties as required

Qualifications & Experience

• Experience in customer service and/or the financial services industry is required
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work both independently and collaboratively within a team environment
• An equivalent combination of education and experience will be considered
• LLQP and/or MTF license considered a strong asset

Core Competencies

• Self-motivated with the ability to multi-task in a fast-paced environment
• Strong research, analytical, and problem-solving skills
• High level of accuracy and attention to detail
• Ability to adapt to changing processes and work effectively under pressure
• Ability to provide coaching using a collaborative approach
• Strong work ethic and initiative
• Excellent written and verbal communication skills
• Strong oral and written communication skills, complimented by strong interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

This is a full time, in person role located in our London office

Working hours are Monday to Friday 9:00am to 4:30pm (EST)